G110 – Error messages should be simple and easy to follow.

Standard

Guideline:

Error messages should be simple and easy to follow.

Guideline Description:

In the presence of an error, the system should describe the occurrence explaining how to recover, without blaming the user by  this situation, once older adults are more prone to blame themselves for errors, because they  have low experience with technology. Their motor skills also influence the occurrence of errors. The language employed in the error messages should be understandable by older adults.

Avoid:

Unclear error messages.
Using of inappropriate language.

Example:

example g110

A good example of an error message.

Source:

Designing touch-based interfaces for the elderly,2010
Design Recommendations for TV User Interfaces for Older Adults: Findings from the eCAALYX Project,2012

Tags:

Elderly, Errors, Feedback, Motor, Navigation

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